Last Updated: August 27, 2026

At eDeal, we want you to be happy with your purchase. If you are not completely satisfied with your order, we’re here to help.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging
• Include all accessories, manuals, tags, and other included materials
• Not show signs of damage, misuse, or excessive wear
• Include proof of purchase or order information

2. Non-Returnable Items

Certain products may not be eligible for return for health, safety, hygiene, or other reasons.

These may include:

• Opened skincare, beauty, and personal-care products
• Products that have been used or altered
• Items damaged through misuse or improper handling
• Gift cards
• Clearance or final-sale items, where clearly stated
• Products that cannot legally or safely be resold

If you are unsure whether your product is eligible, please contact our support team before sending it back.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

We may ask you to provide:

• Your order number
• A description of the issue
• Photos or videos showing the product and packaging

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

4. How to Request a Return

To start a return, contact our customer support team with:

Email: support@edeal.com

Please include your:

• Full name
• Order number
• Product name
• Reason for the return
• Photos, if applicable

Do not send products back before receiving return instructions from our team.

5. Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by our return policy, return shipping costs may be the responsibility of the customer.

For approved returns caused by an error on our part, we may provide return shipping instructions or cover the applicable return shipping costs.

6. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

7. Partial Refunds

In certain circumstances, we may provide a partial refund if an item is returned with missing components, damaged packaging, or signs of use that reduce its resale value.

8. Exchanges

If you need to exchange an eligible product, please contact us first.

Depending on product availability, we may provide an exchange or ask you to return the original item and place a new order.

9. Late or Missing Refunds

If you have been notified that your refund was issued but have not received it, please:

1. Check your bank or payment account.
2. Contact your payment provider.
3. Contact us if the refund still does not appear after the expected processing period.

10. Order Cancellations

If you want to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, our standard return procedure may apply.

11. Important Note

Returns must meet the requirements described in this policy. We reserve the right to refuse a return that does not meet the applicable eligibility requirements.

Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.